You pay for leads. But do you know how many you lose on the phone?
Ads bring in enquiries. Your team has to turn them into sales.
Squanch analyses every call and shows you where customers are lost, which mistakes keep repeating and what needs fixing.
Your call analysis
We’ll show you a sample report. No obligation to buy.
📊 Yesterday, Wednesday · Termopan Grup
📞 58 calls analysed
🤝 3 measurements booked
📅 9 call-backs with a date and time
⏳ 6 conversations with no next step
⚠️ 5 interested customers were left without a concrete action.
🎧 Call to review: Dorin, 14:20 · Score: 3/10
Tip of the day: Dorin should suggest a specific date for the call-back instead of just saying “I’ll call you back”.
Sample report · illustrative data
Every morning you see what happened in your sales team yesterday. Without opening the CRM and without listening to every call yourself.
We analysed 678 calls. Even we didn’t expect these results.
In August and September we analysed 678 calls made by our own Squanch team. We wanted to see how well we follow our sales process. The results showed problems we didn’t notice in day-to-day work.
30%
Conversations ended without a specific date for the next contact
70%
“We don’t need it” objections handled poorly
5.2/10
Average call score
36%
Script adherence
Data from Squanch’s internal analysis, August–September 2026. The results are not a market average.
Yours may be better. Or worse. The audit shows you what is really happening.
I want a call audit →Where do customers get lost after the first call?
The customer asks for the price and disappears
The operator gives the price but asks no questions to understand what the customer is looking for.
The promised offer is never sent
The customer is waiting for an offer, but nobody checks whether it arrived.
“I’ll call you back” with no day or time
The conversation ends without a concrete next step.
Objections are handled superficially
The customer says “it’s expensive” or “I’ll think about it”, and the conversation stops.
The CRM doesn’t show the real reason for a “no”
The system says “price too high”, but the conversation may reveal a different problem.
The manager finds out too late
Problems repeat for days or weeks before anyone notices.
Squanch analyses the conversations and shows you which of these problems show up in your team.
You get control. Your people get help.
For the manager
You see what’s happening in sales.
- The number of calls analysed.
- A score for every operator.
- Problems that keep repeating.
- Customers left without a next step.
- The real reasons for “no”, found in the conversations.
- The calls that need your attention.
Sample data
For the operator
Every operator learns what they can do better.
Call with Ion — 7/10
👍 You offered the measurement during the conversation.
🔧 You said “I’ll call you back” but didn’t agree on when.
Next time try: “Thursday at 11 or Friday at 10?”
Each operator gets individual feedback, with examples from their own calls.
How do we start?
- 1
We talk
You leave your phone number. We get in touch and show you what an analysis report looks like.
- 2
We connect your calls
We agree the evaluation criteria and connect the recording source: your phone system or a compatible CRM.
- 3
You get the audit
We analyse the calls available from the last three months and present the results in a one-hour meeting.
- 4
You decide whether to continue
After the audit, you can switch on monthly call monitoring.
You don’t have to change your CRM.
We check compatibility with the system you already use.
What does it cost to know what happens on every call?
You start with an audit of the last three months. Then you decide whether you want ongoing monitoring.
Audit + integration
Initial audit
From 1,500€, one-time.
- Connecting your call source.
- Analysis of the calls available from the last three months.
- Operator scoring.
- Recurring problems identified.
- Analysis of reasons for “no” and objections.
- Results presented in a one-hour meeting.
| 1–3 operators | 1,500€ |
| 4–6 operators | 2,100€ |
| 7–10 operators | 3,000€ |
Monthly monitoring
Every call, every day.
From 400€/month.
- Call analysis.
- Operator scoring.
- Individual feedback.
- Daily report.
- Weekly report.
- Monthly report.
The price depends only on how many people answer the phone. We don’t count calls.
1–3 people: 400€ · 4–6: 800€ · 7–10: 1,500€ · cancel with one month’s notice
Work it out for your company
people on the phone
How long would it take you to listen to every call?
With 3 people on the phone and ~30 calls a day each, that’s about 1,980 calls a month. At 5 minutes each:
1,980 × 5 minutes = 165 hours.
About 21 working days of 8 hours, just for listening.
You get a report every morning.
Example: 30 calls a day per person, 5 minutes per call.
Find out where your company is losing customers.
We analyse the calls from the last three months and show you what’s happening in your sales conversations: what your operators do well, where the problems are and what needs fixing.
- Audit from 1,500€
- A score for every operator
- Problems identified from real conversations
- Results presented in a one-hour meeting
- Optional monthly monitoring
We use your data only to contact you about this request. See our privacy policy.